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FREQUENTLY ASKED QUESTIONS

Company Information

How did you get started making masks?

What's the story behind the name StaySafeWarehouse?

Masks

Are your KN95 masks & disposable 3-ply masks certified?

What's the difference between N95 Respirator Masks and KN95 Respirator Masks?

What respirator masks from other countries may be used in lieu of NIOSH-Certified Products?

Are you donating any masks to hospitals, health care facilities, or essential businesses?

Can I request a quote for a large order of KN95 or disposable 3-ply masks?

Shipping & Delivery

How much is shipping?

Can I expedite my shipping?

Do you ship internationally?

Will I have to sign for my package?

Ordering & Payment Information

What payment methods can I use to place my order?

How do I change or cancel my order?

How do I submit a Purchase Order?

Order Status

How can I track the status of my order?

Will I receive a receipt after placing my order?

Returns

Can I return my masks for a refund?

Privacy & Security

What is your privacy policy?

Is it safe and secure to submit my credit card and personal information online?